Shipping Policy

Shipping Policy

Thank you for shopping at TrulyPure.pt, operated by TrulyForYou, Lda.

Below you will find detailed information about our shipping methods, destinations, delivery times, and costs.

Shipping Destinations & Rates

We currently ship to the following regions:

  • Portugal (Mainland) & Spain
    Free standard shipping
    Estimated delivery time: 3–7 business days

  • Portugal Islands (Azores & Madeira)
    Standard shipping: €9.95
    Estimated delivery time: 7–15 business days

  • Europe
    Standard shipping: €9.95
    Estimated delivery time: 3–7 business days

  • North America
    Standard shipping: €16.30
    Estimated delivery time: 7–12 business days

  • Rest of the World
    Standard shipping: €13.70
    Estimated delivery time: 7–12 business days

EXTRA TAX COST FOR BUYERS OUTSIDE THE EU:

Outside the EU, you may have to pay import taxes at your own expense, charged by local customs. Trulyafro.com only pays delivery costs when the standard free shipping option applies, which means that import taxes are not included in the free shipping option. As any additional tax costs are not under the control of www.trulyafro.pt, being strictly a local government process and regulation, we strongly recommend that all TRULYAFRO customers check with their local customs office in advance for the exact amount of additional tax costs.

 

Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Shipping Delays

Delivery times are estimates and may vary due to external factors such as customs procedures, weather conditions, or carrier delays. TrulyPure.pt is not responsible for delays caused by third-party shipping providers.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: trulyforyoulda@gmail.com
WhatsApp: +351 938 940 046